Independent Living Housing Officer

Posted 07 May 2024
Salary Up to £24.00 per hour via an Umbrella Company
Job type Temporary
Discipline Social Housing Recruitment
Contact NameMegan McMenamin

Job description

Our client, based in Bedfordshire, is currently recruiting for an Independent Living Housing Officer on a three-month temporary contract with the potential of extension.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £24.00 per hour via an Umbrella Company.

The ideal candidate will have an Enhanced DBS certificate dated within the last 3 years and access to their own vehicle. This role is predominately home working with an expectation to travel across a broad patch in the surrounding areas.

Duties will include (but are not limited to):

  • Providing a Housing Management service with a focus of putting customers at centre of the service

  • Discussing repayments and making appropriate arrangements to repay arrears over the phone

  • Advising tenants of all methods available to pay rent and charges, including Direct Debits and ordering rent cards

  • Assisting tenants with their housing benefit claims and offering advice on the implications of Welfare Reform on the clients

  • Ensuring and preparing court paperwork is completed in a timely manner and in conjunction with any legal representative of the organisation

  • Working collaboratively and ensuring a smooth transition when starting and ending tenancies to minimise void lass during the lettings process

  • Supporting and resolving any tenancy and lease issues

  • Dealing with all cases of low level ASB including noise and nuisance complaints

  • Referring customers to the correct support organisations and liaising with internal and external departments to ensure the correct support is provided

Experience required:

  • Must be up to date with knowledge of Housing related legislation

  • Experience of tenancy and neighbourhood management

Skills, knowledge and expertise required:

  • Proven debt management experience

  • Able to build rapport and build effective relationships

Rewards and Benefits:

  • Remote working with occasional travel to patch

  • Flexible working hours

Working hours:

  • 37.00 hours per week

  • Monday – Friday, 9:00am – 5:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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