Income Officer

Posted 21 November 2023
Salary £22,683 - £28,194
Job type Permanent
Discipline Social Housing Recruitment
Contact NameTejinder Singh

Job description

We are currently working in partnership with a Charity/Not-for-Profit based in Bristol, who are recruiting for an Income Officer on a permanent contract. The position is due to start immediately, with a salary of between £22,683.51 - £28,194.71 per annum.

Duties will include (but are not limited to):

  • Proactively managing tenants’ accounts, including recharges/sundry debts, shared ownership rent accounts and former tenant arrears, ensuring that residents know what to pay, when to pay and how to pay

  • Keeping abreast of welfare benefit changes in order to ensure residents are given good up-to-date advice

  • Minimising cases escalating to court or eviction stage through proactive and effective negotiation and mediation

  • Visiting all tenants in rent arrears within established timescales to assessing circumstances and agree payment plans within the arrear’s recovery procedure

  • Liaising with individual tenants, Housing Benefit Offices and the Department of Work and Pensions (DWP) on rent and arrears

  • Attending multiple sheltered housing sites/location across a define patch within Bristol

Experience required:

  • Welfare and benefits understanding

  • Served NOSPS/NTQS

  • Experience working within arrears

Rewards and Benefits:

  • Support flexible working wherever possible

  • Committed to supporting employees with their family commitments

  • We pay for any relevant DBS checks, uniform and any PPE required. We also support all employees to complete appropriate training relevant to their role

  • We have an employee assistance programme which includes access to a 24/7 confidential helpline service for advice, support and professional counselling

  • We give between 2-5 days more than the statutory minimum holiday, pro rata

  • We not only reimburse our employees for their mileage but also pay for their travel time

  • We offer weekend and bank holiday pay enhancements

  • We offer a £500 welcome bonus upon completion of probation period

Working hours:

35 hours per week

Monday – Friday, 8:30am-16:30pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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