We are currently working in partnership with a Housing Association based in the South of England, who are looking to appoint a Housing Officer on a temporary basis for 6 months.

This will be a full-time position based in West London, with a negotiable rate up to £30.46UMB.

The ideal candidate will have previous experience in a Housing Officer role, particularly in tenancy management and neighbourhood services, and have a Level 3 or equivalent CIH housing qualification (or be willing to obtain such).

Duties will include (but are not limited to):

• Delivering face-to-face tenancy management and support customers throughout their tenancy lifecycle
• Conducting property inspections, tenancy audits, and estate visits to ensure standards are met and address issues
• Managing tenancy changes and enforcement, including legal action for breaches and dealing with complex enquiries
• Supporting lettings of new builds and help develop thriving neighbourhoods
• Promote community engagement and safety, resolving nuisance behaviour and building strong local relationships
• Safeguarding vulnerable residents by identifying needs, signposting to support, and escalating concerns
• Collaborating with internal teams and external partners to deliver excellent customer service and tenancy sustainment
• Maintaining accurate records and stay informed on relevant legislation, policies, and procedures

Experience required:

• Cross-departmental and multi-agency work
• Understanding of legal processes for dealing with breaches of tenancy
• Tenancy and neighbourhood management
• Delivering a front-line service in a related field

Skills, knowledge and expertise required:

• Customer focussed
• Good communication
• Empowering and supportive
• Goal driven
• Embody organisational values

Working hours:

• Full Time

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.