We are currently working in partnership with an award-winning Housing Association based in East London, who are looking to appoint a Head of Repairs on a permanent contract. 

This will be a full-time position based in East London, with hybrid working (2 days home working) and a salary of £77,000 to £84,000 per annum.

The ideal candidate will have extensive experience of working in a similar role at senior level and a MRICS or MCIOB qualification is essential. 

Duties will include (but are not limited to):

• Be responsible for all aspects of responsive and void repair activities and ensure that they take into account: corporate strategic plan; statutory, regulatory and policy requirements; resident engagement; the need to anticipate and respond to changes in the environment
• Monitor, analyse and act upon key performance indicators; trends in repair reporting, completion and spend; quality control; and the completion of allocated works. Identify and rectify adverse trends
• Lead the team to ensure that all aspects of service delivery meet statutory, regulatory and best practice requirements
• Be responsible for the organisation's responsive repair budget
• Oversee the diagnosis, specification, ordering, administration, completion and payment of repairs
• Oversee and develop robust quality control processes for responsive repairs
• Lead the investigation and resolution of complaints about the repair service
• Deputise for the Assistant Director of Property Services

Experience required:

• MCIOB/MRICS qualification
• Demonstrable experience of delivering customer focussed services
• Achieving demanding performance targets, goals and standards
• Contract management

Skills, knowledge and expertise required:

• Legislation, relating to housing and repair services
• Customer service best practice
• Service implications of working in diverse communities 

Rewards and Benefits:

• Hybrid working
• Flexible working days

Working hours:

• 35 hours per week
• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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