We're working with a forward-thinking organisation that's investing heavily in digital transformation. 

They're looking for an experienced End User Compute Service Manager to help shape how modern, secure, and user-focused IT services are delivered across a large and complex environment. 

You'll play a key role in creating exceptional end-user experiences, managing modern workplace technologies, and driving continuous improvement through automation, analytics, and strong service governance.   

This is a great opportunity for someone who enjoys blending technical expertise with strategic thinking to deliver impact at scale. 

What You'll Be Doing 

• Leading the delivery and ongoing improvement of all end-user computing services 
• Acting as the senior escalation point for complex user and service issues 
• Managing relationships with third-party providers and ensuring SLA performance 
• Overseeing device lifecycle management and sustainable technology practices 
• Embedding ITIL 4 principles and Agile, product-based service delivery 
• Using data, automation, and AI-driven tools to enhance user experience and first-time fix rates 
• Monitoring service performance through analytics and reporting to senior stakeholders 
• Managing modern workplace technologies such as Microsoft 365, SharePoint, Power Platform, Defender, and ESRI ArcGIS 

What The Client Is Looking For 

• Experience managing IT end-user or workplace services within a large or complex organisation 
• Strong knowledge of ITIL (ITIL 4 preferred) and service management best practice 
• Track record of improving services using automation, analytics, or modern tooling 
• Confident communicator able to influence at all levels and manage third-party vendors 
• Strong analytical and problem-solving mindset 
• Degree or equivalent experience in IT or a related field 

Why Apply? 

This is an opportunity to join a modern, values-led organisation where technology is seen as a true enabler for positive change.