Damp, Mould & Disrepair Administrator

Posted 08 December 2023
Salary £18-20 per hour via Umbrella
Job type Permanent
Discipline Property Management & Construction Recruitment
Contact NameRiddhi Shukla

Job description

We are currently working in partnership with a Housing Association based in Surrey, who are recruiting for a Damp, Mould and Disrepair Administrator on a temporary three month contract. The position is due to start immediately. The hourly rate of pay is £18-£20 via an Umbrella company but can be negotiated dependent on experience.

The ideal candidate will have used the Northgate system previously, have a Basic DBS and have worked in a similar role previously.

Duties will include (but are not limited to):

  • Receiving, processing, and raising a range of Damp, Mould and Disrepair requests from customers, staff, external stakeholders, and other outside agencies by a variety of means including but not limited to email, telephone, web chat, letter, and face to face

  • Administering CRM, Northgate, and other databases in use by the organisation

  • Being proactive, ensuring urgent matters are brought to the attention of the relevant Officers

  • Identifying and processing tenant recharges where applicable

  • Establishing and maintaining effective systems for filing, record keeping, compile statistics, and reports for the service

  • Facilitating and taking minutes for specific meetings as required

  • Ensuring suppliers are paid on time by carrying out all invoice and payment related administrative duties

  • Administering customer enquiries, providing guidance and taking action

  • Maintaining systems and ensuring suitable responses for correspondence and urgent service requests (e.g. complaints, MPs and Environmental Heath)

Skills, knowledge and expertise required:

  • Communicates effectively as well as written

  • Customer focused and ability to empathise with customers

  • Ability to plan, organize, prioritise and self motivate.

  • Prioritises and multi-tasks effectively to meet deadlines

  • Ensures policies and procedures are adhered to

  • Works well under pressure/in a team.

  • Understanding of housing maintenence obligations

  • Must have NVQ Level 3 qualification or have ability to demonstrate suitable experience to meet the requirements of the role

Rewards and Benefits:

  • Hybrid working

Working hours:

  • 35 hours per week

  • Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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