Customer Services Advisor (Housing)

Posted 28 May 2024
Salary £28,826 pro rata
Job type Permanent
Discipline Social Housing Recruitment
Contact NameChloe Moss

Job description

Our client, based in Middlesex, is currently recruiting for a Customer Services Advisor for their Housing team on a 6 month fixed term contract.

The position is due to start immediately on a full-time basis. The salary rate is £28,826 pro-rated for this position.

The ideal candidate will have experience working for a social housing provider in a contact / call centre environment

Duties will include (but are not limited to):

  • Resolve customer queries, owning queries from start to finish across all channels

  • Manage cases for tenants regarding tenancy management, ASB issues, tenancy agreements, general housing enquiries

  • Give advice and resolve issues on the first call where possible

  • Escalate queries where required to the Tenancy Management team

Experience required:

  • Experience required in Social Housing

  • Experience working with customers within housing

Skills, knowledge and expertise required:

  • Customer service

  • Social Housing

  • Tenancy management

Rewards and Benefits:

  • Hybrid working, 2 days WFH

  • Simply health

  • Bike loans

  • Social club

  • Gym membership contribution

  • Learning & Development contributions

Working hours:

  • 36 hours per week

  • Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.