Customer Care Co-Ordinator

Posted 16 January 2024
Salary £27,000 + benefits
LocationBury St Edmunds
Job type Permanent
Discipline Property Management & Construction Recruitment
Contact NameSonny Butfoy

Job description

We are currently partnering with a leading family-run housebuilder, who are recruiting for a Customer Care Co-Ordinator focused in repairs to join their growing team on a permanent basis.

Our client is proud to have over 3,000 homeowners a year purchase from them, spanning the North West to the South Coast. The quality of the homes they build and the service they provide, has resulted in being recognised by the NHBC as a five-star housebuilder.

This is a full-time position with a salary of £27,000 + benefits and the start date is the 22nd January 2024.

Duties will include (but are not limited to):

  • Administering property repairs and focusing on day-to-day maintenance of new build properties

  • Communicating with tenants and liasing with maintenance contractors

  • Handling calls and emails, focusing on customer service and the ability to communicate confidently

  • Booking in property inspections with residents

  • General office administration and mainly being based completely in the office

  • Work independently and take initiative to deliver a conscientious and focused customer service experience

Experience required:

  • Customer service experience within an office environment

  • Experience in the use of CRM software

Skills, knowledge and expertise required:

  • Good verbal and written communication skills

  • Ability to multi-task with good time management

Rewards and Benefits:

  • Scottish Widows Pension Scheme

  • 33 days holiday entitlement (including bank holidays)

  • Group Staff Discount at Triumph Motorcycles ltd

  • Competitive discount on our homes (dependent upon the property and location)

Working hours:

  • 08:00/09:00 – 16:30/17:30

  • Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.