We are currently partnering with a leading family-run housebuilder, who are recruiting for a Customer Care Co-Ordinator focused in repairs to join their growing team on a permanent basis.
Our client is proud to have over 3,000 homeowners a year purchase from them, spanning the North West to the South Coast. The quality of the homes they build and the service they provide, has resulted in being recognised by the NHBC as a five-star housebuilder.
This is a full-time position with a salary of £27,000 + benefits and the start date is the 22nd January 2024.
Duties will include (but are not limited to):
Administering property repairs and focusing on day-to-day maintenance of new build properties
Communicating with tenants and liasing with maintenance contractors
Handling calls and emails, focusing on customer service and the ability to communicate confidently
Booking in property inspections with residents
General office administration and mainly being based completely in the office
Work independently and take initiative to deliver a conscientious and focused customer service experience
Customer service experience within an office environment
Experience in the use of CRM software
Skills, knowledge and expertise required:
Good verbal and written communication skills
Ability to multi-task with good time management
Rewards and Benefits:
Scottish Widows Pension Scheme
33 days holiday entitlement (including bank holidays)
Group Staff Discount at Triumph Motorcycles ltd
Competitive discount on our homes (dependent upon the property and location)
08:00/09:00 – 16:30/17:30
Monday – Friday
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.