Communities Assistant

Posted 13 November 2023
Salary £24,378
Job type Permanent
Discipline Social Housing Recruitment
Contact NameSamuel Birt

Job description

We are working with an esteemed Housing Association based in Derbyshire, who is currently recruiting for a Communities Assistant to join their passionate and pro-active team on a permanent basis.

This will be a full-time position with hybrid working and a salary of £24,378 per annum.

The ideal candidate will have experience working in a customer focused environment in a social housing setting, and also have access to their own vehicle.

Duties will include (but are not limited to):

  • Providing an effective, efficient, and coordinated administrative support to the Community Engagement Project Delivery team and the Communities team

  • Completing and updating action plans for community initiatives, events, and partnership projects; agreeing milestones with other employees and ensuring these are followed up, updated and recorded

  • Supporting the Housing Officers by providing administrative support for estate walkabouts, updates, actions completed and reports for management and feedback to customers via the website, social media updates and newsletters; coordinating works required liaising with other services in the organisation

  • Dealing with correspondence for the team, providing a triage service where necessary and logging customer demands for Housing Officers as appropriate

  • Supporting the teams with subject data access requests received from customers and updating the GDPR team as and when necessary/requested

  • Assisting with collating partnership networks, providing teams with updated information on local community projects / funding opportunities

  • Recording and monitoring social value measures using the HACT model, providing regular updates to the Manager as requested

Experience required:

  • Working in a customer focused environment

  • Administrative duties

Skills, knowledge and expertise required:

  • Good standard of general education

  • Experience of working in a customer focused environment

  • Computer literate with experience of MS Office

  • Ability to record information accurately and in a timely fashion

  • Ability to work independently and on own initiative

  • Ability to methodically apply policies & procedures

Rewards and Benefits:

  • Defined contribution pension scheme

  • Online and high street discounts

  • Free parking

  • Medical cash plan

  • A 24/7 employee assistance programme offering free and confidential counselling, legal and financial support and practical advice

  • Flexible working for most roles

  • Career break options

  • Generous annual leave with the option to buy or sell more

  • Enhanced maternity and adoption pay

  • A range of training and development opportunities

Working hours:

  • 37 hours per week

  • Monday – Friday, 9:00am-5:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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