We are currently partnering with a leading Housing Association based in West Yorkshire, who are recruiting for an Area Surveyor to join their growing team on a permanent basis.

Our client pride themselves on valuing their staff and the outstanding contribution they make in helping their customers and delivering a high-quality housing service.

This is a full-time position with a salary of £39,247.77 and the start date is subject to notice.

Duties will include (but are not limited to):

• Covering no more than 8 appointments per day

• Attending property inspections and proactively identifying recurring and persistent repair problems

• Looking for solutions to address root causes and minimize costs

• Working in close collaboration with colleagues and Area Teams and external partnering contractors

• Identifying, managing following up repairs and supporting the effective coordination of planned and cyclical maintenance

• Ensuring that customers receive a high-quality repairs service that delivers value for money and achieves high levels of customer satisfaction

• Liaising and working closely with stakeholders, such as contractors/developers, funders, local authorities and consultants within internal departments within the organisation

• Working closely with other members of the Asset Team, Community Spaces Team and Neighbourhood Teams to maximise the performance of our assets while achieving high levels of customer satisfaction and tenancy and neighbourhood sustainability

Experience required:

• Previous experience working in a customer facing service, meeting the requirements of a diverse range of customers

• Experience of diagnosing and managing repairs to residential property

• Proven experience carrying out administrative tasks to a high level of accuracy and quality

• Understanding of the principles of Value for Money

• Good knowledge of computerised systems

Skills, knowledge and expertise required:

• Have the ability to meet individual and job-specific targets set by line manager

• Demonstrable experience of building and maintaining positive working relationships with customers

• Have previously used data to diagnose business performance issues

• Ability to recognise where changes are needed in administrative processes and procedures to provide an efficient and effective service

• Able to make reasoned decisions within policy constraints and work independently without requiring a high level of supervision

• Be willing to work flexibly as required to meet the requirements of the role

Rewards and Benefits:

• Pension contributions of up to 10%

• 30 days holiday (plus bank holidays)

• Flexible working hours and options for home working

• Enhanced maternity, paternity and adoption pay

• Occupational pension scheme

• Healthshield health benefits scheme

Working hours:

• 37 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.