Responsive Repairs Manager (Performance Improvement)

Posted 08 December 2023
Salary Negotiable dependant on experience
LocationEast Midlands
Job type Temporary
Discipline Property Management & Construction Recruitment
Contact NameCharlotte Dexter

Job description

We are currently working in partnership with a Housing Association based in the Midlands, who are recruiting for a Responsive Repairs Manager on a temporary three-month contract. The position is due to start in January 2024, with the rate of pay being £300 per day via an umbrella company.

The ideal candidate will have proven experience in achieving high performance with an in-house workforce and external sub-contractors, worked in an ALMO environment and hold a full UK Driving License.

Duties will include (but are not limited to):

  • Improve performance across the responsive repairs team

  • Drive an improvement in in-house productivity

  • Support a reduction in complaints

  • Create and implement a new standards and performance framework

  • Support and monitor a reduction in wait times for appointments in line with a separate project

  • Support and monitor a reduction in the backlog of repairs not appointed in line with a separate project

  • Provide direction to three repairs managers, two team leaders and two senior trade operatives

  • Quickly review what is or isn’t working and provide solutions, implementing these with members of staff

  • Support repairs managers to achieve a reduction in wait times for repairs and reduce the backlog of unappointed repairs

Skills, knowledge and expertise required:

  • Previous management experience within Social Housing sector

  • Experience of working with responsive repairs and planned works

  • Dealing with schedule of rates

  • Knowledge and experience on how to deliver tool box talks and team talks

  • Being able to deliver under CDM

  • Experience in conflict handling

Working hours:

  • 37 hours per week

  • Monday to Friday, 8am to 4pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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