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Manage a caseload of complex repairs cases, prioritising those where vulnerabilities because of age, disability, mental health needs, or household composition would otherwise disadvantage the resident Work closely with contractors establishing a firm position on commitment to operational delivery, and to have a respected presence within the repairs team Minimise the negative experience of those who have experienced a service failure (for example where a formal complaint has been made) and ensure that all complaint resolution works are effectively scoped and delivered Work effectively with key stakeholders internally and externally ensuring a unified purpose to provide an improved customer experience Closely monitor progress on the agreed works and prevent any unnecessary inconvenience for affected residents Ensure that all casework is comprehensively documented via relevant computer systems and is available for case reviews or other scrutiny Work closely with the Repairs and Surveying teams but also to provide feedback and insight to the Escalation team on key trends or barriers that affect operational performance Able to multitask whilst remaining empathetic, calm, and with the highest degree of professionalism Personally confident and able to provide constructive challenge where required Assertive and tenacious maintaining oversight of end outcomes required Experience within social housing, ideally within a repairs team environment Educated to GCSE or NVQ level 3 standard Proven track record in a customer service role
Repairs Case Management Officer
Job description
We are currently working in partnership with a Housing Association based in Surrey, who are recruiting for a Repairs Case Management Officer. The position is due to start immediately.
The role is a permanent position paying up to £35,000 dependent upon experience.
The ideal candidate will previous experience dealing with risk assessments, budgeting and
compliance.
Duties will include (but are not limited to):
Experience required:
Skills, knowledge and expertise required:
Rewards and Benefits:
- Hybrid working
- Flexible working days
Working hours:
- 35 hours per week
- Monday – Friday, 9am-5pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.
