Our client, based in Kent, is currently recruiting for a Repairs Administrator on a 3 month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is up to £17 per hour via umbrella.

The ideal candidate will have experience of working in a similar role and experience in the use of planning tools to deliver excellent repair service delivery.

Duties will include (but are not limited to):

• Taking incoming calls from the Housing Association’s tenants regarding required repairs and scheduling appointments for Trade Operatives to complete repairs works

• Inputting data onto in-house systems and ensuring all data is GDPR compliant

• Making any required outbound calls to customers to discuss and resolve repairs issues and to escalate any issues to the relevant Supervisors as required

• Undertaking operative administration tasks including scheduling follow on appointments and ordering parts amongst others

• Assisting in answering complex queries and providing repairs knowledge and guidance to assist the contact centre in diagnosing repairs reported by residents

• Logging the correct Schedule of Rates codes and providing guidance to assist operatives in the execution of their duties

• Maintaining a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice within the service area

Experience required:

• Good administrative experience

• Experience of liaising with customers by letter and phone

• Experience in dealing with Complaints

Skills, knowledge and expertise required:

• Planning and organising

• Excellent communication skills

• Analysis of data

• Ability to work collaboratively

Rewards and Benefits:

• Hybrid working – 3 days working from home

Working hours:

• 37 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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