We are currently working in partnership with a Housing Association based in Buckinghamshire, who are recruiting for a Planner on a temporary three-month contract. The position is due to start in December, with the hourly rate of pay being £18 per hour via an Umbrella company.

The ideal candidate will have previous experience at a Housing Association, providing a seamless service to residents by scheduling resources to ensure that customers are given timely appointments within agreed priorities.

Duties will include (but are not limited to):

• Providing a front-line service for Operational Services residents/customers dealing with a broad range of enquiries and requests, initiating and monitoring the provision of contractor resources on behalf of the organisation

• Accurately diagnose repair faults, liaising with customers, operatives and contractors in order to coordinate appointments and material supplies within an area, maximizing productivity while maintaining a high-quality service

• Rescheduling as necessary repair works contacting the tenant to update and ensure future access

• Ensuring that the highest levels of customer care are practiced including dealing with complaints and service failure issues

• Administering general enquiries, routine correspondence, invoicing and updating computer records and any other general administrative functions as may be required for the effective and efficient running of Operational Services

• Monitoring Operatives communications and geographic location to ensure appointments are met, maximizing delivery of first-time completions

• Monitoring the progress of all scheduled jobs

• Regularly check with the Operatives that their PDA’s are fully functional and in use

• Raising works orders as instructed on a daily basis ensuring compliance with Financial Regulations and Standing Orders

• Process works invoices, checking and forwarding to the relevant Operations Business Manager for verification and submission for payment

• Liaise with sub-contractors for daily updates of work issued in your area of operation

• Checking daily status of all jobs in paper and electronic worktrays to ensure appropriate action is being taken

Experience required:

• Experience working within a Housing Association in relation to responsive repairs/planned/voids maintenance, and providing a comprehensive ‘one stop’ support service to residents/customers

• Diagnosing repair faults, liaising with customers, operatives and contractors in order to coordinate appointments and material supplies within an area, maximizing productivity while maintaining a high-quality service

• Administering and ensuring that the highest levels of customer care are practiced, that included, dealing with failures ad service complaint issues

Skills, knowledge and expertise required:

• Information Technology literate with competency in the use of software packages including Word, Excel, and PowerPoint

• Proficient in using Opti Time work scheduler package

• Good planning and organisational skills including dynamic work scheduling

• Be able to work to strict deadlines, having the ability to work on his or her own initiative and as part of a team

• Methodical approach to problem solving

• Ability to work influence others in a variety of contexts

• Basic knowledge of the Health and Safety at work Act

• Confident in communicating with all levels of management and staff including client liaison, users and occupiers and able to negotiate with them regarding work timetables and estimated costs

• A minimum of 2 years operational experience of working within a repairs and maintenance / housing management environment in multi disciplinary teams with demonstrable record of achievement

Working hours:

• 37 hours per week

• Monday to Friday

• Hybrid working 50/50 split between office and home working

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.