Patient Support Coordinator (Norfolk)

Posted 13 June 2024
Salary £23,400
Job type Permanent
Discipline Human Resources Recruitment
Contact NameStuart Montgomery

Job description

We are currently partnering with a healthcare clinic based in Norfolk, who are recruiting for a Patient Support Coordinator to join their growing team on a fixed-term basis for 18 months.

This is a full-time position with a salary of £23,400. Additional benefits include 25 days annual leave + bank holidays, pension contribution and healthcare cash plan.

Duties will include (but are not limited to):

  • Act as the first point of contact with the clinic for patients, taking bookings, making initial consultation appointments, sending out information packs etc.

  • Effective use of the phone system and patient portal to ensure timely communication with patients

  • Data input including patient demographic details and referral details

  • Making patient appointments as appropriate

  • Shared responsibility for all general patient correspondence and orders within the database

  • Preparation of standard letters, emails and enclosures ensuring accuracy, appropriate inserts/attachments and links and associated filing is complete

  • Arching and recall of patients notes keeping accurate records to ensure traceability

  • Provide cover for Patient Services staff on an ad hoc basis

  • Pro-actively manage your own caseload and ensuring that patient pathways are being adhered to

  • Be a primary contact point for your patient caseload and supporting patients throughout their while journey including pro-active contact at identified touch points - Offering information, advice and support as appropriate

Expertise required:

  • Strong customer/communication skills

  • Handling sensitive data with absolute discretion

  • Ideally have a background in the Healthcare sector or customer service/call centre experience

  • Experience in the use of databases

Rewards and Benefits:

  • 25 days annual leave + bank holidays

  • Healthcare cash plan

  • Company pension plan

  • Bonus schemes

  • Career progression opportunities

Working hours:

  • Monday – Friday

  • 37.5 hours

  • 8.00am – 4.00pm

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible.

If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.