Operations Manager (Repairs)

Posted 23 October 2023
Salary £51,862 - £58,271
LocationWest Midlands
Job type Permanent
Discipline Property Management & Construction Recruitment
Contact NameCharlotte Dexter

Job description

​We are currently partnering with a large, West Midlands based Housing Association, who are recruiting for an Operations Manager to join their growing team on a permanent basis.

Our client is proud to provide contemporary and effective housing services and are piloting a number of major improvements, including a new quality standard for re-lets, so people enjoy a good quality home from day one.

This is a full-time position with a salary band of £51,862 to £58,271 (subject to experience) and the start date is subject to notice.

Duties will include (but are not limited to):

  • Delivering the Maintenance Operations Business Plan and hold responsibility for delivery of repairs across a portfolio of 30,000 properties

  • Ensuring a proactive level of field management both directly and through the team of Supervisors

  • Managing the day-to-day activity of Trades Supervisors, Technical Surveyors, Trade Engineers and sub-contractors

  • Liaising closely with support functions within Maintenance Operations to ensure effective delivery of customer focussed services

  • Leading and motivating a team of trade-based employees across various works including void repairs, responsive repairs and planned works

  • Completing estate and works inspections as and when the business requires

  • Producing business cases, tender returns and pricing information for internal and external business

  • Ensuring works are undertaken to required designs, specifications, standards, CDM regulations and HSQE requirements

  • Ensuring successful commercial delivery

  • Supporting other areas of the Maintenance Operations directorate, such as Repairs, Voids, Programmed and Project works

  • Supporting and being available to support emergencies and out of hours escalations, being part of an out of hours duty and emergency rota

  • Setting and monitoring budgets, influencing operations to maintain service within budget targets

Experience required:

  • Proven experience of working within an organisation delivering maintenance and building services (preferably within Social Housing) covering multiple workstreams over a dispersed geographical area

  • Experience of managing and inspiring a team to deliver high quality services and meeting operational and financial targets

  • Knowledge of health and safety legislation (including CDM) and good practice, and experience of applying this knowledge in a repairs and maintenance setting

  • Competent in budget setting and monitoring, and the ability to influence operations to maintain service within budget targets

  • Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff across various work streams including void repairs, responsive repairs and planned works

Skills, knowledge and expertise required:

  • A qualification in a building related subject to HNC, City & Guilds or NVQ or relevant trade background

  • Experience of formal contract agreements (including sub-contractors) and procurement activities is advantageous

  • A working knowledge of current Building Regulations (including Building Control Notifications) if preferred but not essential

Rewards and Benefits:

  • Opportunities for salary progression, which is directly linked to performance reviews

  • ‘Live work better’ scheme which actively encourages work-life balance

  • Annual leave starts at 25 days per year, increasing with length of service

  • Enhanced family leave

  • Company Pension –match up to 10% 

  • If part of the pension scheme you are entitled to Life cover (three times your annual salary)

  • Organisational Sick Pay (benefit increases with length of service)

  • EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling

  • Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!

  • Recognition through our Employee Excellence Awards

  • Representation opportunities on our Staff Consultative Forum

  • Access to Wellbeing platform

  • Employee Excellence Awards (winners receive extra days annual leave that year)

  • Occupational Health

  • We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave

Working hours:

  • 37 hours per week

  • Monday – Friday, cover your hours between 8AM – 6PM

  • Hybrid working, one day per week in the office

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.