We are currently partnering with a large, West Midlands based Housing Association, who are recruiting for an Operations Manager to join their growing team on a permanent basis.
Our client is proud to provide contemporary and effective housing services and are piloting a number of major improvements, including a new quality standard for re-lets, so people enjoy a good quality home from day one.
This is a full-time position with a salary band of £51,862 to £58,271 (subject to experience) and the start date is subject to notice.
Duties will include (but are not limited to):
Delivering the Maintenance Operations Business Plan and hold responsibility for delivery of repairs across a portfolio of 30,000 properties
Ensuring a proactive level of field management both directly and through the team of Supervisors
Managing the day-to-day activity of Trades Supervisors, Technical Surveyors, Trade Engineers and sub-contractors
Liaising closely with support functions within Maintenance Operations to ensure effective delivery of customer focussed services
Leading and motivating a team of trade-based employees across various works including void repairs, responsive repairs and planned works
Completing estate and works inspections as and when the business requires
Producing business cases, tender returns and pricing information for internal and external business
Ensuring works are undertaken to required designs, specifications, standards, CDM regulations and HSQE requirements
Ensuring successful commercial delivery
Supporting other areas of the Maintenance Operations directorate, such as Repairs, Voids, Programmed and Project works
Supporting and being available to support emergencies and out of hours escalations, being part of an out of hours duty and emergency rota
Setting and monitoring budgets, influencing operations to maintain service within budget targets
Proven experience of working within an organisation delivering maintenance and building services (preferably within Social Housing) covering multiple workstreams over a dispersed geographical area
Experience of managing and inspiring a team to deliver high quality services and meeting operational and financial targets
Knowledge of health and safety legislation (including CDM) and good practice, and experience of applying this knowledge in a repairs and maintenance setting
Competent in budget setting and monitoring, and the ability to influence operations to maintain service within budget targets
Ability to lead and motivate teams of skilled, trade-based employees and supervisory staff across various work streams including void repairs, responsive repairs and planned works
Skills, knowledge and expertise required:
A qualification in a building related subject to HNC, City & Guilds or NVQ or relevant trade background
Experience of formal contract agreements (including sub-contractors) and procurement activities is advantageous
A working knowledge of current Building Regulations (including Building Control Notifications) if preferred but not essential
Rewards and Benefits:
Opportunities for salary progression, which is directly linked to performance reviews
‘Live work better’ scheme which actively encourages work-life balance
Annual leave starts at 25 days per year, increasing with length of service
Enhanced family leave
Company Pension –match up to 10%
If part of the pension scheme you are entitled to Life cover (three times your annual salary)
Organisational Sick Pay (benefit increases with length of service)
EAP – a 24/7 service which gives free, confidential advice and support on a range of issues including telephone counselling
Medicash scheme -which includes GP Access, digital Physiotherapy app, retail vouchers and discounts, discounted gym memberships and more!
Recognition through our Employee Excellence Awards
Representation opportunities on our Staff Consultative Forum
Access to Wellbeing platform
Employee Excellence Awards (winners receive extra days annual leave that year)
We believe everyone has something to give and encourage everyone to be the best they can be to reach their full potential with extensive learning and development opportunities and Study Leave
37 hours per week
Monday – Friday, cover your hours between 8AM – 6PM
Hybrid working, one day per week in the office
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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