We are currently working in partnership with a Housing Association based in Northamptonshire, who are recruiting for a Money and Benefits Advisor on a permanent basis.

The salary for the role is £35,123 + a car allowance of £1,657 per annum.

The ideal candidate will be able to drive, having access to their own vehicle, with experience in providing money, benefit and welfare advise. The role is based from home with two to three days per week expected to be visiting tenants on the patch.

Duties will include (but are not limited to):

• Helping the association meet its corporate objectives by delivery of a proactive and preventative customer focused income management service

• Increasing benefit awareness and promoting benefit entitlements and a culture of payment amongst our customers, assisting in maximising customers income levels

• Providing information, training and advice to colleagues on welfare and benefit advice

• Assisting in the improvement of services and in the development of policies and procedures

• Providing training to customers on benefits, money management and budgeting skills, including their rights and responsibilities

• Managing a case load of complex cases relating to benefit appeals and representing them at hearings as appropriate

• Keeping up to date with legislation, regulations and good practice associated with the role, in particular to keep up to date with changes to welfare benefits and Welfare Reform

Experience required:

• Experience in providing money, benefit and welfare advise

• Experience in calculating benefit entitlement and identifying errors and under claiming

• The ability to effectively communicate with customers and understand their needs, often in emotional and sensitive situations

Skills, knowledge and expertise required:

• Able to work autonomously and deal with challenging situations

• Knowledge of welfare benefits, housing and tenancy management

• Maintaining an up-to-date knowledge of Housing legislation

Working hours:

• 37.00 hours per week

• Monday to Friday, with flexible working hours between 9:00am-5:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.