We are currently working in partnership with a Housing Association, who are looking to appoint a Leasehold Management Lead on a permanent basis.

This will be a full-time position based in Derbyshire, with hybrid working (to fit business needs) with a salary of £33,522 per annum.

The ideal candidate will have a full UK driving license and access to a vehicle, experience dealing with tenancy breaches and managing estates.

Duties will include (but are not limited to):

• Producing and developing effective processes and policies for the management of leasehold properties, enabling a consistent management approach and levels of customer service

• Responding to permission requests in line with the requirements of the property lease and requirements from internal teams

• Carrying out regular site visits and actioning any potential repairs to communal areas, and/or areas for improvements to groundworks and communal spaces

• Responsible for third party estate management companies and ensuring they are delivering cost effective services

• Working with the Service Charge Accountant to ensure service charges are correctly applied to leases

• Managing breaches to leases (i.e., subletting)

• Identifying and managing repossessions and abandoned properties, liaising with the relevant teams (i.e. income and property resales)

• Administration of Section 20 repairs including consulting with customers, obtaining relevant quotations, and ensuring costs are passed to customers and are reclaimed where appropriate

• Working with asset management to support on the management of fire safety and compliance of flats blocks and communal areas

• Managing leases for commercial premises where they arise

Experience required:

• Dealing with frustrated customers and handling their cases

• Working alongside other teams to ensure all issues are resolved in a timely matter

• Experience dealing with repossessions and abandoned properties

Skills, knowledge and expertise required:

• A strong knowledge of housing policies and section 20s

• A strong idea of service charge and when to escalate to a specific team

Rewards and Benefits:

• Hybrid working

• Defined contribution pension scheme

• Online and high street discounts

• Free parking

• Medical cash plan

• A 24/7 employee assistance programme offering free and confidential counselling, legal and financial support and practical advice

• Flexible working for most roles

• Career break options

• Generous annual leave with the option to buy or sell more

• Enhanced maternity and adoption pay

• A range of training and development opportunities

Working hours:

• 37.00 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.