Housing Allocations Assistant

Posted 13 March 2024
Salary £16.00 per hour via an Umbrella Company
LocationWest Midlands
Job type Temporary
Discipline Social Housing Recruitment
Contact NameSamuel Birt

Job description

We are currently partnering with an esteemed Housing Association based in Birmingham who love their city, and aim to provide good quality homes and great customer service for their tenants and leaseholders.

They are looking for a driven Housing Allocations Assistant to join their team on a four-month temporary contract. This will be a full-time position, and provides working from home to fit business need after an initial training period.

This role is due to start as soon as possible, and offers a rate of £16.00 per hour via an Umbrella Company.

Duties will include (but are not limited to):

  • Dealing with day-to-day allocations, Housing Register and Housing Transfer enquiries from applicants and tenants

  • Conducting interviews and home visits as required

  • Ensuring that all policies and procedures are adhered to throughout the allocations process

  • Obtaining supporting documents for housing applications (e.g., landlord references)

  • Providing assistance to customers seeking accommodation including assistance with an application process and advice on sheltered housing

  • Processing medical & social need referrals and other supporting information provided in relation to housing applications

  • Dealing with mutual exchanges, sign ups, successions and transfers of properties

  • Advertising vacant homes on choice-based lettings team

  • Monitoring systems and keep records up to date at all times

  • Undertaking post sign up administration and relevant notifications

  • Dealing with customer enquiries received via email

Experience required:

  • Working in a customer facing role

  • Housing administration

  • Dealing with the Allocations

Skills, knowledge and expertise required:

  • IT literate and confident in administration

  • Provided advice to housing customers

Rewards and Benefits:

  • Opportunity to work from home

  • 24 days holiday per year, plus bank holidays

  • Holiday purchase scheme (up to 5 days per year)

  • Competitive pension scheme

  • Real Living Wage Employer

  • Cycle to work scheme

  • 24/7 access to a range of learning and development tools

  • Gym membership discounts

Working hours:

  • 37 hours per week

  • Monday – Friday, 9:00am-5:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.