We are currently partnering with a Housing Association who are committed to making a real and positive difference to the lives of local customers and the communities they live in.

They are in search of a Home Ownership Officer to join their team in the West Midlands for a 4-month temporary contract.

This is a full-time position, and is remote with occasional travel to the office every few weeks.

The ideal candidate will have a Basic DBS dated within the last 3 years, access to a vehicle and experience dealing with leasehold and home ownership.

The hourly rate for this role is negotiable up to £25.00 per hour via an Umbrella Company.

Duties will include (but are not limited to):

• Managing Leasehold, Shared Ownership, Freehold, and any other non-social housing stock

• Working to achieve challenging targets for high standards of performance in all areas of services, focusing on the KPI’s for arrears repossessions and service charges

• Taking legal action via MCOL / PCOL and pursuing court orders / charging orders and taking relevant action if these are defaulted on

• Providing effective estate management to service charge groups, serving Section 20 notices and ensuring compliance with current Leasehold legislation

• Dealing with lease management queries such as boundary disputes, consents, alterations to properties, lease extensions, re-mortgages, further advances, subletting or sole to joint / joint to sole applications

• Discussing options of repossession and forfeiture where appropriate with the Home Ownership Manager and Head of Customer Accounts

• Carrying out home visits for pre court appointments or any other visit required to resolve issues raised

• Managing arrears to ensure performance remains within the organisation target

• Encouraging and developing customer involvement and delivering high levels of customer satisfaction, seeking feedback to inform future service standards and procedures

Experience required:

• Experience working with customers within housing

• Pursuing court orders and gathering relevant evidence

• Overcoming lease management queries

Skills, knowledge and expertise required:

• Risk assessment and estate management

• Financial management and arrears recovery

• Reaching targets and monitoring performance

Rewards and Benefits:

• Hybrid working

• Flexible working days

• Onsite parking

Working hours:

• 35 hours per week

• Monday – Friday, 9:00am-5:00pm (flexible between 8:30am-4:30pm)

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.