We are currently partnering with a Housing provider in the East Midlands, who are recruiting for a Customer Service Advisor to join their vibrant repairs team on a temporary three month contract.

Our client is a market leading provider of assisted living, care and housing support across the East Midlands. This role is fully office based.

This is a full-time position with a pay rate of £17 per hour via umbrella company. This is an immediate start position.

Duties will include (but are not limited to):

• Being a key point of contact to those contacting the housing service regarding repairs and maintenance issues

• Providing efficient service with a customer centric approach to enable first point resolution to all customers

• Working with internal/external customers including sub contractors, third party builders and wider teams to resolve issues

• Liaising with internal and external customers and contractors to maintain “right first time” policy when reporting and repairing maintenance issues

• Maintaining the relevant CRM and back office database, ensuring accurate reporting of customer enquiries

• Ensuring any customer appointments are prepared for efficiently including sourcing of relevant materials and are attended on time

Experience required:

• Previous experience in a customer focused role is essential

• Experience dealing with repairs and maintenance issues

• Be hard working, reliable and able to work well under pressure

Working hours:

• 35 hours per week

• Monday – Friday shift patterns. 9:00am-5:00pm, 8:00am-4:00pm, 10:00am-6:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role. For more information on this role please contact the Property team on 0116-268 5026 or email areilly@jarsolutions.co.uk

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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