We are currently working in partnership with a reputable Social Housing provider in the Midlands, who put customer wellbeing at the forefront of their work.

They're looking to recruit a Customer Liaison Officer on a four month temporary contract.

The role is full time hours Monday - Friday, 37 hours per week, with a hybrid working model (two to three days per week at home). The rate is £21.00 per hour on an umbrella basis.

The ideal candidate will have a strong technical background in Social Housing and have worked previously in either an Assistant Site Manager or Resident Liaison Officer role.

Duties will include (but are not limited to):

• Working on a range of ongoing projects, including drainage blockages and repairs, noise transference issues, damp and mould cases and any further works as required

• Acting as the bridge between tenants and inhouse operatives, contractors, project leaders and coordinators
  Communicating effectively with tenants to deal with any sticking points or snagging issues that may arise as a result of works or throughout the course of projects

• Liaising within tenants' properties to ensure the smooth delivery of works

• Completing estate inspections and work closely with the repairs and assets teams to deal with any arising issues

• Ensuring works are conducted to a high standard by operatives within given timeframes and appointments are attended to

• Providing reports on the ongoing status of works and projects to tenants and senior staff

• Organising and attending meetings with current and prospective tenants to discuss new and ongoing projects

Experience required:

• Proven experience managing property maintenance projects, including drainage, damp and mould, and noise-related issues

• Strong communication skills to liaise between tenants, operatives, contractors, and project coordinators

• Ability to conduct estate inspections and ensure smooth delivery of works within tenants' properties

• Track record of monitoring project progress, providing clear reports to tenants and senior staff, and resolving snagging issues

• Experience ensuring works are completed to high standards, within timeframes, and in line with compliance requirements

Working hours:

• 37 hours per week

• Monday - Friday

• Two to three days per week working from home

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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