​We are currently partnering with a leading Housing Association, who are recruiting for an Aftercare Liaison Officer to join their growing East Sussex team on a temporary basis.

This is a temporary 3-month position with an hourly rate of £22.23 PAYE or £26.66 via UMB and is due to start immediately.

The successful candidate will have a full UK Driving License and access to their own vehicle.

Duties will include (but are not limited to):

• Assist the delivery and sales teams and the development's management service team to represent our customers in respect of new homes quality and act as a point of reference in the soft landing of customers
• Provide a customer focused service, working closely with internal & external stakeholders
• Use established relationships and experience to quickly resolve defects with customers
• Carry out home demonstrations for all new customers prior to occupation
• Regularly inspect any stock plots and arrange cleaning / maintenance as required, to include full MOT 1 month before legal completion
• Ensure utility bills for stock plots are paid as required, updating meter readings at point of completion
• Ensure that due regard is given to the safety, vulnerability, and diversity of customers as works are planned and delivered, supporting a safe and positive experience for customers
• Liaise with resident groups as required, and lead on consultation work streams
• Ensure customers are clear on the needs and requirements of works

Experience required:

• Experience required in Social Housing
• Experience working with customers within housing

Skills, knowledge and expertise required:

• Proven experience of providing great proactive customer service
• The ability to work with customer groups, panels, or other agencies to develop best practice ideally within a Residential Social Landlord
• Able to communicate, influence and negotiate effectively with internal and external stakeholders
• Proven track record of managing projects
• Good attention to detail and accurate recording for audit purposes
• Ability to work under pressure and deadlines
• Understanding of social housing legislation and tenancy management
• Awareness of Health & Safety legislation and policy
• Good oral and written communications
• Good knowledge of Microsoft Office

Rewards and Benefits:

• Hybrid working
• Flexible working days

Working hours:

• 35 hours per week
• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.