Service Manager

Posted 16 November 2023
Job type Permanent
Discipline Social Housing Recruitment
Contact NameTejinder Singh

Job description

We are currently working in partnership with a Brilliant Charity based in Gloucester, who are recruiting for a Service Manager on a permanent basis. The position is due to start immediately, with a great salary and benefits.

The salary is £36,000 if the individual is not currently registered (but can demonstrate that they are at this level and must be willing to study to achieve this within 18 months) or if already registered the salary will be £38,000.

Experience required:

  • Being ‘accountable performance managers’ leading their services in terms of their performance delivery against all KPIs and metrics

  • Holding responsibly for effective delivery of all care and support and be expected to liaise closely with internal and external housing landlords to resolve any matters arising

  • Managing the performance of their team; including their team’s delivery of care and support which promotes dignity, wellbeing and independence and a person-centred culture. SMs will be accountable for the effective, compliant and safe provision of care and support in their registered services and will be the lead professional and a role model for their team.

  • Delivering high-quality consistent care and support which meets the personalised needs of the people we support and maintains their dignity and independence

Working hours:

  • 37.5 Hours per week - 5 from 7 days including weekend working and evenings. Also, on call duty roster requirement. This is a salaried role with no eligibility for overtime payments.


  • Pension - As an employee, you can join our pension scheme from day one of your employment with us. It’s available to all new starters (subject to you meeting eligibility criteria) and the client will match employee contributions up to a total of 3% of eligible earnings, helping your retirement savings pot to grow

  • 33 days’ leave - employees receive at least 33 days’ leave (including the eight statutory Bank Holidays), pro rata for people who work part time.

  • Access to an industry-leading training and development programme

  • Investors in People Gold award also highlights the value our staff bring to our learning and development programme.

  • Life Assurance – provides free life assurance for all employees under the age of 65 for the duration of your employment

  • Family-friendly policies - We appreciate the importance of getting the work/life balance right, these range from Parental leave to consideration of flexible working arrangements such as job sharing where possible.

  • Support colleague well-being - employees have access to TELUS Health – a free full-service, 24/7, completely confidential counselling and support platform and helpline for all colleagues to use.

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.