We are currently working in partnership with a Housing Association based in East Midlands, who are recruiting for a Repairs Scheduler on a temporary three-month contract. The position is due to start January 2024, with the hourly rate of pay being £16 to £18 per hour via an Umbrella company.
The ideal candidate will have experience within social housing and a knowledge of scheduling repairs and maintenance.
Duties will include (but are not limited to):
Supporting the drive to reduce wait times for appointments, and booking in works not yet appointed
Customer led scheduling of works, to both in-house team and external contractors
Liaising with tenants over the phone and via email to take down repair requests for domestic Social Housing properties
Scheduling for Trade Operatives to complete the required repairs/maintenance works and diary manage for all Operatives effectively
Checking that all jobs are completed or rescheduled at end of each day, ensuring all time slots are correct and tenants are aware of appointment timings
Ensuring all call back appointments are arranged to complete outstanding/defective work and reschedule any follow-on work reported by Operatives from site
Rescheduling any ‘no access’ visits and notifying colleagues where no access requires tenancy intervention
Liaising with Operatives and tenants, answering any queries and resolving any issues where possible
Providing a high level of customer service at all times, acting as a main point of contact for repairs enquiries and requests
Skills, knowledge and expertise required:
Must be able to hit the ground running, being able to adapt quickly to new IT systems and processes
Have a customer first approach
Possess a can-do attitude
Must have previous experience in social housing
Be able to work on own initiative and make own decisions
Be able to direct and motivate staff to succeed
Strong written and verbal communication skills
Strong teamwork skills
Ability to work in a busy environment
Knowledge of scheduling and repairs
37 hours per week
Monday to Friday, 8am to 4pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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