Infrastructure & Operations Analyst

Posted 26 June 2024
Salary £39,000- £47,000
Job type Permanent
Discipline Technology Recruitment
ReferenceInfrastructure & Operations Analyst
Contact NameRicky Sharp

Job description

​Infrastructure & Operations Analyst

This role encompasses supporting and maintaining IT infrastructure and operational software and services aligned with corporate goals and operational requirements. The analyst will also manage services within specific technical specialisms, as determined by the infrastructure & operations manager.

Job Summary:

  • IT infrastructure and Operations Analyst at Bryer Ash, reporting to IT infrastructure and Operations Manager. This is a 2nd line position.

  • Deliver, support, and maintain the core business line applications database systems infrastructure and operational software and services.

  • Take ownership of services within one or more technical specialism with a focus on Application support and optimisation.

  • Hybrid – 2 to 3 days a week in office

Specific Tasks and Responsibilities:

  • Provide efficient and effective support service to the business specialising on the core applications used by the finance team and housing management teams

  • Design, planning, testing, and delivery of new and existing systems.

  • Ensure solutions are resilient secure and scalable.

  • Contribute to continuous improvement.

  • Contribute to a culture of collaboration.

  • Encourage and coach stakeholders and customers in the adoption and use of systems

Outputs and Measures:

  • System and service improvements.

  • Documentation and records.

  • Controls, monitoring, and alerts.

  • Configured hardware assets.

  • SLA compliance, customer satisfaction, availability, reliability, and efficiency


Must have demonstratable broad experience in the following areas:

  • Desktop Support

  • Windows AD

  • Database Management Experience

  • Experience supporting CRMS, Financial management systems, or Housing Management Systems

  • Microsoft 365, application management,

  • Cyber security, 

  • Automation and orchestration,

  • Scripting and Coding

  • Web sites and Web Applications

Other Information:

  • No budgetary control.

  • Technical coach and mentor to junior staff

  • Collaborate on standards

  • May work a variety of portfolios within the company.

  • Must comply with company health and safety, equality, and diversity policies.

  • Person specification includes essential and desirable qualifications, experience, abilities, skills, and attitude.

Development Opportunities

Potential Career Development paths include:

  • Microsoft Azure Admins and Solutions Architect

  • Security and Cyber specialist

  • Integration Architect

Key Projects and Objectives Up and Coming

  • Azure Cloud Migration 

  • Cyber Security improvements program 

  • DR improvements

  • Rolling Housing Management Application Upgrades and integrations*

  • Dynamics and Power Platform Integrations

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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