Customer Service Advisor (Repairs)

Posted 05 April 2024
Salary Up to £15 per hour via PAYE
LocationWest Sussex
Job type Temporary
Discipline Property Management & Construction Recruitment
ReferencePROF_45623
Contact NameRiddhi Shukla

Job description

Our client, based in West Sussex, is currently recruiting for 2 x Customer Service Advisors (Repairs) on a 3-month temporary contract.

The position is due to start immediately on a full-time basis. The hourly rate is negotiable up to £15 per hour via PAYE.

The ideal candidate will have a basic understanding of repairs and maintenance and hold a Basic DBS dated within 12 months.

Duties will include (but are not limited to):

  • Take calls from residents, establishing their needs
  • Raise work orders to the approporate contractors
  • Undertaking follow up works as required on behalf of the operative by procedure or instruction and therefore ensuring a satisfactory conclusion to the relevant appointments
  • Making any required outbound calls to customers to discuss and resolve repairs issues and to escalate any issues to the relevant Supervisors as required
  • Undertaking operative administration tasks including scheduling follow-on appointments and ordering parts amongst others
  • Assisting in answering complex queries and providing repairs knowledge and guidance to assist the contact center in diagnosing repairs reported by residents
  • Maintaining a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice within the service area

    • Experience required:

  • Experience working with customers within repairs

    • Skills, knowledge and expertise required:

  • Excellent Customer Service
  • Repairs knowledge

    • Rewards and Benefits:

  • Flexible working days

    • Working hours:

  • 37 hours per week
  • Monday – Thursday 8:45am – 5:15pm and Friday 8:45am – 4:45pm

    • Please note that you require recent experience to apply for this role.

    James Andrews is acting as an employment agency and business in relation to this role.

    At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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