We are currently working in partnership with a Housing Association based in Kent, who are recruiting for a Customer Complaints Advisor on a temporary 3-month contract. The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable dependent on experience.

The ideal candidate will have experience of dealing with damp & mould cases and have dealt with complaints in a social housing environment.

Duties will include (but are not limited to):

• Be responsible for calls regarding to complaints relating to damp and mould cases within residents’ properties

• Liaising with teams across the business to resolve complaints in a fair and transparent manner

• Ensure the effective and timely coordination, management and monitoring of all complaints requiring investigation and response

• Complete day-to-day administration of all complaints, member’s enquiries, MP Enquiries, Housing Ombudsman enquiries etc. received

• Monitoring and accurately recording all complaints received, ensuring that investigation/response deadlines are adhered to and providing regular updates to management

Experience required:

• Experience required in Social Housing

• Experience of working within Repairs

Skills, knowledge and expertise required:

• Excellent Customer Service

• Complaints Handling

Rewards and Benefits:

• Flexible working days

Working hours:

• 37.5 hours per week

• Monday – Friday, 8am-5pm or 9am – 6pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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