We are currently working in partnership with a community-focused housing provider in Leicestershire, who are looking to appoint a Reactive Repairs Planner on a temporary basis, on a two-to-three-month contract.

The ideal candidate must have worked in a customer services role, dealing with repairs previously, including planning/scheduling of repair works. The rate of pay for this position is negotiable dependent upon experience.

Duties will include (but are not limited to):

• Take calls from tenants/customers regarding repairs and where required help diagnose repairs over the phone

• Responsible for undertaking daily diary scheduling and planning of works required for repairs work

• Raise work orders for responsive maintenance works for Surveyors to visit properties and Contractors to complete works required

• Liaise with tenants to schedule appointments as required

• Chase contractors in regard to repairs and ensure they have been carried out to the required standard

• Be able to work in a fast-paced demanding role with constant collaboration with key stakeholders, clients, councils, housing agents, suppliers and trades

Experience required:

• Strong communication skills and able to work in a fast-paced environment

• Dealing with customer repairs issues and scheduling/planning repair works functions within a repairs, maintenance or construction environment

Working hours:

• 35 hours per week

• Monday to Friday 8am – 4pm

• Fully office based on-site

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.