We are currently working in partnership with a Housing Association based in Kent, who are recruiting for a Repairs Planner on a temporary six-month contract. The position is due to start immediately and offers hybrid working with 2 days at home. The hourly rate of pay is negotiable dependent on experience.

The ideal candidate will have experience of planning trades functions or similar customer facing experience.

Duties will include (but are not limited to):

• Effectively and proactively scheduling resources to ensure all operatives have a full day’s work, and to optimise productivity; ensuring all time slots are correct for the tasks required

• Taking ownership to ensure all work is closed out and tasks are completed through end of day checks

• Working with customers to reschedule any follow-on work reported by operatives and, where required, reallocating jobs to other operatives

• Updating customers (over the phone) if operatives are running late and if necessary, work with the customer to reschedule appointments at a time that works for them

• Providing a personalised, helpful and solution focussed service to customers; taking calls, diagnosing repairs, agreeing appointments, and allocating works

• Updating trade supervisors if operatives miss appointments and work to find a suitable solution for the affected customer

• Ensuring all required certificates, forms and permits relating to works are up to date

Experience required:

• Experience of planning trades functions or similar phone based or customer facing experience

Skills, knowledge and expertise required:

• Efficient and effective use of planning tools to deliver excellent repair (or works) service delivery

• Knowledge of typical repair requests and solutions which can come up across housing stock

• Knowledge of repairs ordering systems

• Excellent customer service skills

• Excellent organisation and prioritisation skills

• Ability to work with minimum supervision or as part of a team

Rewards and Benefits:

• Hybrid working

Working hours:

• 37.5 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.