We are currently working in partnership with a council based in the West Midlands, who are recruiting for a Planner on a temporary 6-to-12-month contract. The position is due to start immediately and offers a rate of £18 per hour on an umbrella basis.

The ideal candidate will have experience in scheduling repairs within a housing or property services environment, with strong organisational and communication skills. They will be able to prioritise workloads, manage changing demands and meet service targets while maintaining accurate records. Experience with KPIs, scheduling systems and contract frameworks such as NEC is desirable.

Duties will include (but are not limited to):

• Scheduling and coordinating responsive repairs, planned maintenance and follow-on works across housing stock, ensuring appointments are delivered within service targets and agreed timescales

• Liaising with residents, operatives, supervisors and contractors to arrange access, confirm appointments and provide timely updates on progress

• Allocating jobs to appropriate trade operatives based on priority, location, availability and skillset to maximise efficiency and minimise travel time

• Monitoring operatives' daily diaries and workloads, making adjustments to accommodate urgent repairs, emergencies and cancelled appointments

• Raising, updating and tracking works orders through housing management and scheduling systems, maintaining accurate records and supporting KPI performance monitoring

• Coordinating damp and mould inspections and remedial works, ensuring surveys and follow-on actions are scheduled promptly and completed efficiently

• Working within NEC contract frameworks, ensuring all scheduling activities align with contractual requirements and service delivery standards

Experience required:

• Proven experience scheduling and coordinating responsive repairs and planned maintenance within a social housing or property maintenance environment, ensuring appointments meet strict service targets.

• Strong background in liaising with residents, contractors, operatives and supervisors to arrange access, confirm appointments and deliver works within agreed timescales.

• Demonstrated ability to allocate and prioritise jobs effectively based on urgency, operative skillset, location and availability to optimise efficiency and reduce travel time.

• Experience monitoring and managing operatives' diaries and workloads, with the flexibility to respond to emergencies, urgent repairs and last-minute changes.

• Proficiency in raising, updating and tracking works orders using housing management or scheduling systems, maintaining accurate records and supporting KPI performance and service delivery standards.

Working hours:

• 37.5 hours per week, Monday - Friday, 8am-4pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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