Neighbourhood Officer

Our client, based in the West Midlands, is currently recruiting for a Neighbourhood Officer on a fixed term contract for six months.

The position is due to start immediately on a full-time basis. The salary is £31,444.41 per annum (pro-rata).

The ideal candidate will have a minimum of two years’ experience in the sector; however, this requirement can be flexible.

Duties will include (but not limited to):

• To identify and manage low level breaches of tenancy (including allegations of anti-social behaviour) promptly and efficiently and provide advice and guidance to tenants to ensure they maintain their tenancy in accordance with the tenancy agreement
• Liaise with the Community Safety team to prevent low and medium cases escalating to high risk
• Work closely with local Councils, Police, support services and other external agencies to improve multi-agency working and effectively manage Anti-Social Behaviour, Safeguarding, Tenancy Management and Estate Management cases/issues
• To be proactive in identifying vulnerable groups or individuals and work with other agencies to provide appropriate support in order to maintain tenancies and reduce tenancy failure
• To be proactive in identifying “complex and high-risk tenancies” which could result in high void costs and/or housing management costs
• Provide an effective Tenancy and Estate Management service to a diverse range of customers carrying out regular visits, inspections, surgeries, estate walkabouts and/or other community-based activities
• Ensure that all activities are carried out to the highest standard and are consistent with best practice, maintaining confidentiality and accurate recording of all information in line with GDPR

Experience required:

• Experience and knowledge of housing legislation and best practice regarding Estate Management, Grounds Maintenance and/or Fire Risk Assessments/Block Inspections issues
• Experience of working with internal and external partners to resolve complex issues
• Experience of providing accurate and detailed file notes in preparation for court, including the ability to write own witness statements
• Experience of working with specialist support groups, including mental health, domestic abuse, and victims of environmental crime

Skills, knowledge and expertise required:

• An ability to be pro-active, use own initiative and be self-driven to achieve agreed individual targets
• Shows determination to achieving team targets
• Ability to think ahead and be pro-active on behalf of customers and the organisation

Working hours:

• 37 hours per week
• Monday – Friday 9:00am-5:00pm

Please note that you require recent experience to apply for this role.

For further information on the position, please contact Shannon Carroll or Grace Lane on 0121-274 0087 or please email enquiries to scarroll@jarsolutions.co.uk

James Andrews is acting as an employment agency and business in relation to this role.

KEYWORDS: Housing Officer; Tenancy Officer; Income; Tenancy Sustainment; ASB; Anti-social Behaviour

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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