We are currently partnering with an organisation in the Cambridgeshire area to recruit an HR Shared Services Advisor on a permanent basis. This role offers hybrid working (two days from home) and there is also an excellent opportunity for the successful candidate to be fully funded to complete their CIPD qualification up to Level 7.

The ideal candidate will be an experienced HR Shared Services Assistant/Advisor with strong stakeholder‑management skills, some ER experience and the confidence to provide clear, professional advice in a fast‑paced environment.

Duties will include (but are not limited to):

• Acting as the first point of contact for managers, providing clear advice on employee relations matters including sickness, contracts, working arrangements and consultations

• Responding to a high volume of HR enquiries via phone and email, ensuring clients receive timely, accurate and professional guidance

• Drafting letters and documentation for informal and formal ER meetings, and attending hearings or meetings where required

• Working collaboratively with HR, Payroll and Pensions colleagues to ensure a seamless and consistent service for schools and clients

• Supporting HR Partners and Lead HR Partners by delivering HR activities, contributing to team development and driving continuous improvement

• Providing accurate interpretation of employment legislation and advising on policies, best practice and complex HR matters, including attending client visits and formal meetings when appropriate

Experience and skills required:

• Experience within a busy, fast‑paced environment, handling high‑volume ER casework

• CIPD Level 3 (or above) and current CIPD membership

• Strong ability to interpret employment legislation and provide accurate, compliant advice

• Proven capability in building effective working relationships with a range of stakeholders, such as senior leaders, governors or managers

• Confident in negotiating and engaging with trade union representatives

• Comfortable working within established HR policies and procedures while maintaining a solutions‑focused approach

• Strong problem‑solving skills with the ability to use initiative and think creatively

• Excellent written and verbal communication skills

• Strong ICT skills, including proficiency in Microsoft Office

Rewards and Benefits:

• Mileage for all business travel

• 26 days annual leave + bank holidays (rising with service)

• Competitive pension

• BUPA Cashplan

• Range of employee wellbeing and support initiatives

Working hours:

• 37 hours per week

• Monday - Thursday: 8:30am-5pm

• Friday: 8:30am-3pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.