We are pleased to be partnering with a Housing Association based in Shropshire who pride themselves in their innovation, and their ability to make a difference within the community.

They are in search of a new Housing Officer to join their team on a permanent basis. The annual salary for this position is £32,000 - £34,800 based on experience.

This will be a full-time position which offers the opportunity to work from home two days per week.

The ideal candidate will have access to a vehicle, experience in the housing sector and be confident in providing a tailored service to tenants from a range of different backgrounds.

Duties will include (but are not limited to):

• Managing a patch of 650-700 properties within the Shropshire area

• Offering effective housing management advice to tenants and leaseholders

• Dealing with successions, tenancy abandonments, terminations and mutual exchanges

• Managing low to medium ASB cases – mediating situations and taking witness statements

• Preparing relevant paperwork and attending court when necessary

• Focusing on income maximisation and monitoring rent accounts

• Sorting lettings processes such as viewings and signups

• Serving NOSPS/evictions in extreme cases

• Conducting tenancy and estate audits and inspections to ensure tenant wellbeing

• Enforcing tenancy agreements and aiming to reduce turnovers

• Signposting tenants to external agencies to provide further support such as the police

Experience required:

• Working one-to-one in a customer focused service

• Dealing with complex housing management cases

• Providing housing advice in order to sustain tenancies

Skills, knowledge and expertise required:

• Risk assessment and management

• Problem solving skills- negotiation and mediation

• Operating within, and having a working knowledge of, Adult Protection and Safeguarding Children measures

Rewards and Benefits:

• Hybrid working

• Flexible working days

• Pension Scheme

• 28 days holiday per year

Working hours:

• 37 hours per week

• Core office hours are 8:45am – 5:00pm Monday to Thursday and 8:45 am – 4:00pm on Friday

• Working hours are flexible between 8:00am – 7:00pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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