Our client, based in Staffordshire, is currently recruiting for a Housing Officer on a 3-month temporary contract.

The position is due to start immediately on a temporary basis. The hourly rate is negotiable based on experience for this position.

The ideal candidate will hold a basic DBS taken out within the last three years, have access to their own vehicle, and hold a full UK Driving Licence.

Duties will include (but are not limited to):

• Managing tenancy and anti-social behaviour (ASB) cases, assessing risk and taking appropriate action

• Maintaining accurate tenant records by uploading and updating housing documents and correspondence

• Enforcing tenancy agreements and address breaches through appropriate tenancy management processes

• Handling tenancy-related cases, including successions, mutual exchanges, assignments, and starter tenancy visits

• Working collaboratively with income, repairs, and tenancy sustainment teams to resolve tenancy issues

• Preparing legal documentation for tenancy-related proceedings and provide responsive estate management services

Experience required:

• Previous experience working as a Housing Officer or in a social housing tenancy management role

• Experience managing ASB and tenancy management cases

• Experience handling tenancy enforcement and legal documentation

• Experience working with vulnerable tenants and assessing support needs

• Experience working collaboratively with internal teams and external agencies

Skills, knowledge and expertise required:

• Strong knowledge of tenancy management practices and tenancy agreements

• Understanding of ASB case management and risk assessment

• Excellent communication and interpersonal skills for engaging with tenants and partner agencies

• Good organisational and administrative skills with the ability to maintain accurate records

• Ability to manage a varied caseload, prioritise work, and make informed decisions

• Competent IT skills and experience using housing management systems

Rewards and Benefits:

• Hybrid working arrangement

• Referral scheme offering vouchers worth up to £100 for successful recommendations (terms and conditions apply)

Working hours:

• 37 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.