We are partnered with a well-known, growing, Housing Association who are recruiting a temporary Area Housing Manager to support the delivery of high‑quality, customer‑focused tenancy and neighbourhood management services across a geographically dispersed area of around 5,500 general needs homes.

The postholder will lead and manage a team of Housing Officers based across Exeter and Plymouth, working closely with internal teams, local authorities and partner agencies to sustain tenancies, manage risk and improve outcomes for customers and communities.

The role is predominantly hybrid/office based in Exeter, with regular travel to the Plymouth patch also required.

Key Responsibilities: 

• Lead, manage and motivate a team of Housing Officers to deliver effective tenancy and neighbourhood management services

• Provide strong visible leadership, setting clear direction, maintaining a high‑performance culture and supporting staff development

• Oversee tenancy management across the area, including tenancy breaches (non‑income/ASB), safeguarding concerns, hoarding, domestic abuse, tenancy fraud and unacceptable behaviour

• Actively manage risk, ensuring compliance with internal controls, policies and legal requirements

• Resolve customer complaints within agreed timescales, identifying trends and implementing service improvements

• Work collaboratively with specialist internal teams and external partners to reduce tenancy failure and support sustainable communities

• Build and maintain strong relationships with local authorities, elected members and partner agencies

• Use customer feedback, performance data and insight to inform service planning and drive continuous improvement

• Ensure fire and property safety actions are managed appropriately across all schemes in the area

• Contribute to policy development, improvement initiatives and wider neighbourhood objectives

• Operate in line with housing legislation, equality, diversity and human rights requirements, and GDPR expectations

Working hours:

• 37 hours a week

• Monday – Friday

• 9:00 – 17:00

Skills, knowledge and experience required:

• Significant experience managing or leading teams within social housing or a related sector

• Strong knowledge of tenancy and housing management, including tenancy breaches and customer engagement

• Full UK driving licence and access to a vehicle

• Basic DBS check required

James Andrews is acting as an employment agency and business in relation to this role.

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