We are currently partnering with a well-established not-for-profit Housing Association based in Bedfordshire, who are recruiting for a Hostel Services Manager to join their growing team on a permanent basis.

Our client goes beyond providing homes, delivering support and opportunities that empower customers to improve their lives. With a strong coaching culture and commitment to creating positive change, they continue to make a real difference within the communities they serve.

This is a full-time position with a salary of £40,000 per annum.

Duties will include (but are not limited to):

·         Leading and managing the Hostel Services team, providing effective supervision, coaching, and development to ensure high-quality support and positive customer outcomes

·         Overseeing the delivery of safe, secure, and supported accommodation services, ensuring compliance with safeguarding, regulatory requirements, best practice, and organisational policies

·         Driving operational performance through continuous improvement, effective processes, KPI management, income oversight, and proactive management of risks, voids, and service delivery

·         Building strong partnerships with internal teams, external agencies, and stakeholders to enhance services, improve customer experience, and support the organisation’s wider strategic objectives

Experience required:

·         Proven management experience within supported housing, social care, homelessness, or related services, with a track record of leading and developing high-performing teams

·         Experience supporting vulnerable individuals through person-centred approaches, enabling positive outcomes, independence, and tenancy sustainment

·         Strong operational experience, including managing performance, KPIs, budgets, tenancy services, and continuous service improvements

·         Experience using data, audits, and partnerships with external agencies to drive informed decision-making and deliver customer-focused services

Skills, knowledge and expertise required:

·         Strong leadership, coaching, and people management skills, with the ability to inspire teams and deliver high-quality services

·         Excellent communication and emotional intelligence, with the ability to build trust, manage relationships, and maintain professional boundaries

·         Sound knowledge of safeguarding, trauma-informed practice, housing management, homelessness, and supporting vulnerable people to achieve positive outcomes

·         Strong organisational, commercial, and decision-making skills, with the ability to manage priorities, monitor performance, and drive continuous improvement

Working hours:

·         37 hours per week

·         Monday – Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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