Our client, is currently recruiting for a Domestic Abuse Service Manager in central Southampton on a permanent basis.

The position is due to start as soon as possible on a full-time basis. The salary for this role is £34,000.

The ideal candidate will have management experience within a Domestic Abuse, Supported Housing, Housing, Support Work or similar environment, a strong understanding of safeguarding and risk management, and experience leading high-performing teams.

Duties will include (but are not limited to):

• Managing a team of support staff, providing supervision, performance management and wellbeing support

• Overseeing the delivery of person-centred, trauma-informed support services for survivors of domestic abuse

• Monitoring service performance, quality standards and KPI delivery, implementing improvements where required

• Managing allocations, lettings, voids, arrears and income collection within the service

• Reviewing risk assessments, support plans, safeguarding referrals and incident reports

• Overseeing health and safety compliance, including statutory checks and record keeping

• Managing complaints, service reports and commissioner reporting requirements

• Participating in service development initiatives, tender submissions and mobilisation of new services

• Representing the organisation at partnership meetings, networking events and stakeholder forums

Experience required:

• Experience in a management or team leader role

• Experience managing and developing staff teams

• Experience working with customers with multiple and complex needs

• Experience of safeguarding, risk assessment and support planning

• Experience of performance management and service improvement

Skills, knowledge and expertise required:

• Knowledge of domestic abuse legislation, best practice and support services

• Understanding of housing law and tenancy management

• Strong safeguarding knowledge and experience

• Excellent communication, report writing and stakeholder management skills

• Ability to build and maintain effective partnerships with external agencies and commissioners

• Strong IT skills, including Microsoft Word and Excel

• Commitment to Equality, Diversity and Inclusion

• Knowledge of trauma-informed and psychologically informed practice

Working hours:

• Full-time

• Participation in an on-call rota as required

Please note that you require recent relevant experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

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