We are currently working in partnership with a Local Authority based in Hampshire, who are recruiting for a Damp, Mould and Disrepair Case Officer on a permanent basis. The salary on offer is £32,597 to £36,363 per annum dependent on experience.

The ideal candidate will be someone with housing repairs experience ideally in relation to damp and mould case management, who is a good communicator and with the required administration experience and with the commitment and drive to see damp and mould cases through to completion.

Duties will include (but are not limited to):

• Provide advice and practical guidance to customers around heating and ventilation in the home to reduce the effects of condensation and mould

• Attend reported cases of damp, mould, and condensation in tenants' homes

• Carry out visual inspections to identify causes such as leaks, poor ventilation and other associated causes

• Identify and report those properties that require detailed technical investigations or disrepair cases, with more complex solution requirements

• Monitor works while they are being carried out to ensure success against expectations of customers end to end

• Record inspection findings, completed works, and property conditions using handheld devices or reporting systems

Experience required:

• Experience of working in Social Housing sector or high-profile customer focused organisation

• Experience in property maintenance, damp treatment, and repairs knowledge

• Experience of working in stressful environments and diffusing, mediating and diffusing conflict taking account of the situation and the needs of the individual/s concerned

Skills, knowledge and expertise required:

• Excellent communication

• Able to manage difficult conversations and conflict effectively

• Customer focused

• Ability to build trust and rapport with customers to achieve positive outcomes

• Good time management and decision-making skills to work proactively and independently to plan and manage workload

Rewards and Benefits:

• Employer paid health cash plan

• Salary sacrifice scheme for cars and bikes

• 27 days annual leave per year rising to 35 days - dependent on length of service

• 13 days additional flexi leave per year (subject to operational requirements)

• Option to buy up to 5 days additional annual leave

Working hours:

• 35 hours per week

• Monday - Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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