Customer Services Officer (Repairs)
- Posted 25 April 2023
- Salary Negotiable dependent on experience
- LocationEast Midlands
- Job type Temporary
- Discipline Property Management & Construction Recruitment
- Reference42699
- Contact NameAilis Reilly
Job description
We are currently working in partnership with a housing association based in the Midlands, who are currently recruiting for a Customer Services Officer (Repairs) on a temporary contract of 4 weeks, with the likelihood if it being extended. The position is due to start immediately on a full-time basis, with the salary being negotiable dependent on experience.
The ideal candidate will have experience working within repairs and housing experience is desirable.
Duties will include (but are not limited to):
Responding to all enquiries regarding repairs, giving general advice and assistance and ensuring an effective response to requests for repairs and maintenance services
Responding promptly to emergency and urgent maintenance queries to safeguard customers and property
Answering telephone calls/emails from contractors and helping with any job queries and enquiries and maintaining good customer relations
Ensuring all works orders are completed and recorded accurately within agreed targets
Overseeing the invoice process, ensuring PO’s are raised and coded accurately and on time
Providing data on a regular basis to assist in monitoring contractor’s performance and the customer experience
Experience required:
Experience within repairs
Experience within a social housing association
Skills, knowledge and expertise required:
Ability to work well within a team
Organisational skills
Communication (both written and verbal) skills
Customer service skills
Working hours:
37 hours per week
Monday - Friday 8.30am-4.45pm
Please note that you require recent experience to apply for this role.
James Andrews is acting as an employment agency and business in relation to this role.
At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.
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