Customer Services Officer

Our client, based in Gloucestershire, is currently recruiting for a Customer Services Officer on a temporary to permanent basis. Our client is a Housing Association that provides affordable, quality housing and services to its communities

The position is due to start immediately on a full time basis. The hourly rate is negotiable based on experience for this position.

The ideal candidate will have a minimum of two years’ experience in the sector, however this requirement can be flexible.

Duties will include (but not limited to):

• Take incoming calls from social housing tenants regarding a variety of issues, including repairs and housing management issues
• Process repairs requests and liaise with the maintenance teams to arrange appointments
• Signpost tenants to various services in relation to issues of anti-social behavior, homelessness, tenancy management & housing options
• Transfer calls to relevant departments
• Update, monitor and utilize the housing management system, QL
• Pass on complaints to management teams as required

Experience required:

• Customer Service experience
• IT knowledge

Rewards and Benefits:

• Hybrid working available
• Attractive work setting
• Car parking provided

Working hours:

• 37 hours per week
• Monday – Friday
• Hours follow a rota’d shift pattern: 8am-4pm. 8:30am – 4:30pm, 9am – 5pm

Please note that you require recent experience to apply for this role.

For further information on the position, please contact Karam Johal or Evan Yabsley on 0117-303 5102 or please email enquiries to kjohal@jarsolutions.co.uk.

James Andrews is acting as an employment agency and business in relation to this role.

KEYWORDS: Customer service; Housing Associations; Social housing; Tenants

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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