​We're working with a reputable Housing Association to find a temporary Customer Service Advisor to work within their Wolverhampton-based contact centre 37.5 hours per week (Monday to Friday 9-5).

This is a temporary role until the end of March 2023 with potential permanent opportunities at the end of the contract. The temporary hourly rate of pay can be up to £15.25 per hour via an umbrella company and the permanent salary for this role is £20,783, with potential to rise to £22,710

Due to the nature of the client base, the client is looking for someone who is empathetic and can communicate clearly with potentially vulnerable tenants.

DUTIES WILL INCLUDE (BUT NOT LIMITED TO):

• Responsible for taking inbound calls to the service from tenants in relation to damp and mould issues in their property.

• Handling questions and queries from tenants and directing them to the relevant tenancy worker

• Making outbound calls to book visits with tenants who may need inspections for damp and mould issues

• Book appointments on the outlook system

• Respond to inbox queries and signposting tenants

• Carrying out all administrative tasks such as filing, photo copying and updating the system

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £250 each once they have completed 20 days in a role via James Andrews!*

*Terms and conditions apply, contact us for details