We are currently working in partnership with a Housing Association based in West London, who are recruiting for a Customer Service Advisor (Repairs) on a temporary 3 – 6 month contract. The position is due to start immediately, with the potential to go permanent. The hourly rate of pay is negotiable up to £20 per hour via an Umbrella company.

The ideal candidate will experience of working within a repairs environment in a contact centre.

Duties will include (but are not limited to):

• Undertaking follow up works as required on behalf of the operative by procedure or instruction and therefore ensuring a satisfactory conclusion to the relevant appointments

• Making any required outbound calls to customers to discuss and resolve repairs issues and to escalate any issues to the relevant Supervisors as required

• Undertaking operative administration tasks including scheduling follow on appointments and ordering parts amongst others

• Assisting in answering complex queries and providing repairs knowledge and guidance to assist the contact centre in diagnosing repairs reported by residents

• Logging the correct Schedule of Rates codes and providing guidance to assist operatives in the execution of their duties

• Maintaining a comprehensive and up to date knowledge of all relevant legislation, procedures and best practice within the service area

Experience required:

• Proven experience of working in property/housing management

• Ability to follow policies and procedures

• Ability to remain calm under pressure

Skills, knowledge and expertise required:

• Excellent Customer Service Skills

• Good spoken and written English

• Effective IT skills including basic/intermediate MS Office skills

Rewards and Benefits:

• Hybrid working

• Opportunity to go permanent

Working hours:

• 35 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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