We are currently working in partnership with a Housing Association based in Pontypridd, who are recruiting for a Housing Officer on a temporary 12-week contract. The position is due to start immediately, with the potential to go full time. The hourly rate of pay is negotiable up to £17 per hour via an Umbrella company (dependent on experience).

The ideal candidate will have had experience in a Customer Service or Call Centre environment previously.

Duties will include (but are not limited to):

• Providing a high quality and responsive customer service to residents, focusing on their needs and expectations

• Effectively handling around 30 - 60 incoming calls a day, tackling enquiries from customers

• Logging instances of anti-social behaviour and signpost these to the relevant teams

• Providing advice and guidance to residents, leaseholders and other occupiers on matters relating to the tenancy, how to pay rent, welfare entitlements and tenants’ rights

• Effectively handling complaints through the recording of accurate detail and allocation for resolution to appropriate team

• Responding to customer satisfaction surveys

• Ensuring residents are aware of their responsibilities and expectations under their tenancy agreement

• Issuing of rent statements, payments cards, direct debit/standing order mandates to enable residents to pay their rent and service charges on time every time

Working hours:

• 37 hours per week

• Monday – Friday, 8:30 am – 16:30pm

Please note that you require recent experience within a contact centre/ call centre or customer services for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.