Customer Experience Manager

Our client, a social housing provider based in Brixton, is currently recruiting for a Customer Experience Manager on a fixed term contract for 12 months. The position is due to start immediately on a full time basis. The annual salary is £38,000.

The ideal candidate will have experience of driving customer engagement projects within a housing/support organisation.

Duties will include (but not limited to):

• Lead on the development and delivery of customer satisfaction projects designed to improve customer experience
• Provide key reports to the Director of Housing and Support and the wider Executive Team
• Drive forward the gathering and cyclical review of customer profile data
• Maximise customer voice across the business
• Ensure all customer engagement channels are effective and engaged
• Design and deliver compliance and quality assurance processes

Experience required:

• CIH and/or customer care qualification and/or quality assurance (level 4)

Skills, knowledge and expertise required:

• Social housing experience
• Strong experience managing customer care activities

Rewards and Benefits:

• Excellent starting salary
• Flexible/remote working

Working hours:

• 35 hours per week
• Monday – Friday 9am-5pm

Please note that you require recent experience to apply for this role.

For further information on the position, please contact Alex Dale or Hayley Jones on 01923-631 035 or please email enquiries to adale@jarsolutions.co.uk.

James Andrews is acting as an employment agency and business in relation to this role.

KEYWORDS: Customer Services, Customer Experience, Customer Engagement, Customer Satisfaction

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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