We are currently working in partnership with a TMO based in East London based in East London, who are recruiting for a Customer Engagement Officer on a temporary 3-month contract.

The position is due to start immediately the hourly rate of pay is negotiable.

The ideal candidate will have previous experience in a customer working role within housing.

Duties will include (but are not limited to):

• Assisting in the production of monthly performance indicators

• Effectively use IT systems to report any repairs raised by customers

• Provide a professional customer focused services with residents and partner agencies

• Assisting with processing requests with changes to tenancies

Experience required:

• Experience required in housing

• Experience working with customers within housing

Skills, knowledge and expertise required:

• Good phone manner

• Empathetic outlook to residents

• Compliance and due diligence

Working hours:

• 37.5 hours per week

• Monday – Friday, 9am-5pm

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.