We are currently partnered with one of the largest housing providers in the South West as they recruit for a Complaints Officer on a 6-months Fixed Term Contract.

The position is due to start over the coming weeks on a full-time basis, 37 hours per week, Monday-Friday 09:00AM-17:00PM with 50% office presence in either Western-super-Mare, Exeter or Tolvaddon (flexible on location).

The role pays £33,163 per annum employee benefits and requires experience with the Housing Ombudsman.

Duties will include (but are not limited to):

• Deliver tailored support to resolve customer concerns, reducing complaints and improving customer satisfaction

• Conduct thorough complaint investigations, analysing evidence and working collaboratively to achieve fair resolutions

• Promote compliance with the Housing Ombudsman Complaint Handling Code and internal complaints procedures

• Review customer feedback to identify trends, recommend service improvements, and support continuous performance enhancement

Experience required:

• Stage 1 complaints (minimum) within the Housing sector

Working hours:

• 37.5 hours per week

• Monday-Friday, 09:00AM-17:00PM

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

Don't forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details