We are currently working in partnership with a Housing Association based in London, who are looking to appoint a Stage 2 Complaints Ombudsman Lead vacancy on a six-month temporary contract.  

This will be a full-time position, offering 3 days working from home and an hourly rate of £29.51 PAYE or £34.97 UMB.

The ideal candidate will have previous experience in stage 2 complaints and dealing with the Ombudsman.

Duties will include (but are not limited to):

• Act as point of contract for complainant and keep up to date on progress at each stage

• Log all complaints, enquiries and ensure they are resolved in timely manner

• Maintain case management and strive to improve service delivery

Experience required:

• Stage 1 & 2 complaints

• Housing Ombudsman

Skills, knowledge and expertise required:

• Knowledge on housing regulations

Rewards and Benefits:

• 3 days working from home

Working hours:

• 9am-5pm, Monday to Friday

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

Don’t forget our recommendation scheme: Recommend a friend or colleague to us and receive up to £100 each once they have completed 20 days in a role via James Andrews! Terms and conditions apply, contact us for details.