We are currently working in partnership with a Housing Association based in Derbyshire, who are recruiting for multiple Community Housing Officer’s on a Permanent contract. The position is due to start immediately. The annual salary will be £40,128.

The ideal candidate will be happy to have a Standard DBS carried out, drive and have access to their own vehicle, and have proven experience of Housing Officer duties.

Duties will include (but are not limited to):

• Manage a broad caseload of tenancy matters, including sign-ups, tenancy changes and breaches, ensuring a customer-focused approach throughout

• Respond to anti-social behaviour and tenancy breaches promptly and professionally, taking appropriate action in line with policy

• Take responsibility for legal and court action where required, securing evidence, preparing witness statements and court paperwork, and attending hearings on behalf of the organisation

• Provide short-term tenancy support to customers at risk of, or in breach of, their tenancy

• Support the work of Safeguarding and Domestic Abuse Coordinators, identifying and responding to vulnerabilities within the community

• Collaborate with the Homechoices team and external partners to support housing allocations and wider community needs

• Work flexibly across the community, using mobile technology to deliver services on patch rather than being desk-bound

• Build and maintain strong relationships with external agencies to enhance service delivery and support for residents

Experience required:

• Tenancy breach and ASB case management, including court experience

• Working with vulnerable customers, including safeguarding and domestic abuse

Skills, knowledge and expertise required:

• Strong problem-solving and customer service skills

• Knowledge of tenancy management and housing legislation

• Good partnership working with external agencies

Working hours:

• 37 hours per week

• Monday – Friday, 9am-5pm

• Working from home once week

Please note that you require recent experience to apply for this role.

James Andrews is acting as an employment agency and business in relation to this role.

At James Andrews Recruitment Solutions we try to respond to all applications personally, however, due to the high volume of applications this is not always possible. If you have not heard back from us within 72 hours, please assume that your application has been unsuccessful on this occasion.

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